The audience is massive and documented: 89.2% of Moroccan households have internet access, 91.7% of Moroccans own a smartphone (ANRT, ICT survey 2024), and the e-health white paper from Mohammed V University finds that 90% of the users surveyed consider the digitalization of healthcare beneficial. Before a consultation, after a diagnosis, sometimes instead of an appointment — patients read. And more and more, they ask AI assistants: at the practice of an ENT surgeon in Fez we work with, three patients arrived "sent by ChatGPT" as early as 2025 (a field observation, documented on our numbers page).
Yet what they find in French is too often generic or wrong — and in Arabic, close to nonexistent. The white paper's paradox applies here word for word: 94% of healthcare professionals use social networks in their practice, but only 13% use them to build visibility or reputation. Almost no practitioner publishes what their patients are actually searching for. And every question left without an approved answer gets filled by something else: a forum, a foreign website, an AI's approximation.